Southwest Airlines Investigates After Passenger Alleges Humiliation Over 'Customer of Size' Policy
A plus-size travel content creator has accused Southwest Airlines staff of humiliation during an incident at Hollywood Burbank Airport. The passenger, Jae'lynn Chaney, alleges a gate agent denied her pre-boarding and told her she was 'too fat,' demanding she purchase a second seat. This occurred despite Southwest's well-known 'Customer of Size' policy, which allows passengers to receive a refund for an additional seat. Chaney documented the encounter, stating she felt singled out and embarrassed by the public confrontation. In response, Southwest Airlines has confirmed they are investigating the matter and have contacted the passenger to apologize and address her concerns.
Official Source: https://simpleflying.com/southwest-airlines-passenger-humiliated-new-size-policy/
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