Gatwick Airport Fined £5 Million for Failures in Passenger Assistance
The UK's Civil Aviation Authority (CAA) has fined Gatwick Airport Limited £5 million for significant failures in its service for disabled and less mobile passengers. The penalty addresses "unacceptable" performance during the busy summer periods of 2022 and 2023. An investigation revealed that the airport operator repeatedly failed to meet service targets, causing considerable distress to travelers requiring assistance. Gatwick has accepted the regulator's findings and has committed to an improvement plan to rectify the service shortfalls.
Official Source: https://www.bbc.com/news/articles/c2082r38gr6o?at_medium=RSS&at_campaign=rss
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